Refund policy
Last updated: November 10, 2026
Thank you for shopping with BOMEVA. BOMEVA is operated by Property Partners Limited, a company registered in Hong Kong ("we", "us", "our"). We want you to be happy with your purchase. If you are not, this policy explains how returns, exchanges and refunds work.
30-day returns
You may return most items within 30 days of delivery for a refund. To be eligible, the item must be unused, in the same condition in which you received it, and in its original packaging with all accessories.
How to start a return
- Email us at contact@bomeva.com with your order number and the reason for your return. Photos help if the item is damaged or defective.
- We will reply with return instructions and the return address. Please do not send items back before we have confirmed your return, as items sent without authorization may not be processed.
- Ship the item back with a tracked service and keep your proof of postage.
Return shipping
You are responsible for the cost of return shipping and for the item until it reaches us, unless the item arrived damaged, defective or incorrect. In those cases we cover the return shipping. Original shipping charges are refunded only in those cases.
Refunds
Once we receive and inspect your return, we will email you to confirm the result. Approved refunds are issued to your original payment method within 5 to 10 business days. Your bank or card issuer may need additional time to show the refund on your statement.
Damaged, defective or incorrect items
If your order arrives damaged, defective or not as ordered, contact us at contact@bomeva.com within 14 days of delivery with your order number and photos. We will send a replacement or issue a refund at no cost to you.
Exchanges
We replace items only if they are defective or damaged. For any other change, return the item for a refund and place a new order.
Order cancellations
To cancel an order before it ships, email contact@bomeva.com as soon as possible. Once an order has shipped, please use the return process above.
Items we cannot accept back
- Items that show signs of use, wear or damage caused after delivery
- Items returned without our prior confirmation
- Items returned after the 30-day period
Contact us
Property Partners Limited, trading as BOMEVA
Unit 1603, 16th Floor, The L. Plaza, 367-375 Queen's Road Central, Sheung Wan, Hong Kong
Email: contact@bomeva.com